Technical Problems

  1. Tembo Help Center
  2. Technical Problems

Experiencing a technical issue with Tembo? This section will help you troubleshoot problems and report bugs effectively. Our development team is committed to providing a smooth, reliable experience, and your feedback helps us identify and fix issues quickly.

Before reporting a bug, try these quick troubleshooting steps: restart the app, check for app updates in your app store, restart your device, and ensure you have a stable internet connection. Many issues can be resolved with these simple steps.

Reporting Issues

  • How do I report a bug with Tembo?

    Learn how to effectively report bugs and technical issues. Includes a detailed checklist of information to include in your bug report, such as device type, operating system version, steps to reproduce, and how to capture screenshots or videos of the issue.

Before You Report a Bug

To help us resolve your issue as quickly as possible, please try these troubleshooting steps first:

  1. Update the app: Make sure you're running the latest version of Tembo. Check your app store for updates.
  2. Restart the app: Close the app completely and reopen it. This can resolve many temporary issues.
  3. Restart your device: Sometimes a simple device restart can fix unexpected behavior.
  4. Check your internet connection: Ensure you have a stable internet connection, especially when downloading stories or syncing progress.
  5. Clear app cache (Android): On Android devices, try clearing the app cache through your device settings.

What Makes a Good Bug Report?

A detailed bug report helps our team identify and fix issues faster. When reporting a bug, include:

  • Your device model and operating system version
  • The version of the Tembo app you're using
  • Detailed steps to reproduce the issue
  • What you expected to happen vs. what actually happened
  • Screenshots or screen recordings if possible
  • Whether the issue happens consistently or intermittently

Still experiencing issues? Contact our support team with as much detail as possible, and we'll work to resolve the problem quickly.